Your counter stays first.
The AI fields the rest.
SpotPro AI Call Attendant answers phone and website chat with your live We sell / We pay rates, live stock, hours, vacation override, shop FAQ — and hard items we do not buy rules so “do you buy X?” does not land on you mid-deal. Not a press-1 phone tree. Trained for coin and bullion shops.
Stay with the seller in front of you
When someone is emptying a jar of silver or negotiating a collection across the glass, the last thing you need is another ring about a SBA dollar — or “do you buy steel cents / metal shot / modern errors?” AI Call Attendant takes those first: hours, directions, common bullion buy and sell questions, “do you have…?” against live stock, and your written do not buy list — then only pulls a human when the call is worth it.
Same brain on phone and website chat. Multiple callers at once, each with their own conversation. Available 24/7 — show Sundays, after hours, or while you are on vacation with a temporary closed override.
We sell vs We pay Do not buy rules Shop FAQ & tone ExtraCoins + CDX links Chat takeover
How to get started
- Log in → Configuration → AI Call Attendant
- Choose Chat, Starter, Pro, or Unlimited
- Fill agent name, knowledge, items we do not buy
- Voice plans provision a local AI number
- Paste the chat embed on your site
Help: docs overview · Demo chat on this page: Liberty (bottom left).
Why dealers switch it on
Built for the way coin and bullion shops actually get interrupted — including the questions that waste your time.
Eyes on the counter
Fewer distracting calls while you work a seller or buyer. The AI handles the chatter so you finish the ticket in front of you.
“We don’t buy that”
Teach hard no’s once — modern errors, metal shot, clad junk you refuse, whatever your shop will not purchase. The AI fields those questions without soft-balling a maybe.
Filters the nonsense
“What’s my Susan B. Anthony worth?” “Are Presidential dollars rare?” Routine curiosity gets a calm answer — without stopping a real purchase.
Live inventory answers
If it is in SpotPro, the AI can check it — case, 2×2, safe, shelf — without staff hunting the room. Qty + sell price for chatters and callers.
Knows your real numbers
Your We sell / We pay rates for common bullion, plus ExtraCoins and CDX when listed — not made-up internet guesses. No inventing prices.
Not a phone tree
No “press 1 for hours.” Callers talk or type normally. Built for coin shops — not a side feature of a generic CRM bot.
24/7 + closed override
Answers nights and show days. Temporary closed override (vacation / unexpected day off) forces phone & chat to treat the shop as closed until you reopen.
Faster than staff running the floor
Your AI checks live SpotPro inventory and sell prices in seconds — while a human would leave the counter, open the case, flip 2×2s, or walk to the safe. If you inventoried it, callers and website chatters can learn whether you have it and what you are selling it for without interrupting a ticket in progress.
“Do you still have that 1903-O Morgan? I think it was in the case last week.”
Looks up your stock right away — not a guess. If it is on hand (case, 2×2 drawer, safe, or wherever you tracked it), the AI can confirm yes, we have it and share the current We sell price. If it sold, it can say so and offer similar pieces or staff help — instead of putting the customer on hold for five minutes of floor hunting.
“How many 1987 Proof Sets do you have, and what are they?”
Answers with live quantity and sell price from SpotPro — the same truth your POS and ExtraCoins listings use. Great for phone shoppers and online chatters who want a straight answer before they drive over or place an order.
Staff is mid-purchase with a seller. Phone rings: “Got any ASE tubes left?” Chat pings: “Is the Peace Dollar still online?”
The AI handles stock-and-price questions so your team stays on the ticket in front of them. Customers get a faster, clearer answer. Staff only get pulled in when the AI needs eyes-on judgment, a special order, or a real negotiation — not for every “do you have it?” that is already in the system.
Shop rules it never improvises
Generic bots invent soft answers. SpotPro AI Call Attendant is configured with your hard lines — the same places you already set policy in Configuration.
Items we do not buy
A dedicated field for categories and items your shop will not purchase. Callers who ask “do you buy …?” get a clear no when it matches your list — even if a related buy board price exists. That is how you stop “bring it in, maybe” on things you will never take.
Shop facts & FAQ knowledge
Parking, ID policy, appointments, payment methods, show schedules, house rules — static knowledge you control so the AI sounds like your shop, not a generic metals FAQ.
Personality & tone
Friendly, direct, conservative on key dates — you set the voice of the agent (and the name visitors hear). Coin-shop manners without promising the moon on every clad dollar.
Hours + temporary closed override
Regular hours from company profile. Vacation or unexpected day off? Flip the closed override so phone and chat stop saying you are open — without rewriting the whole weekly schedule.
We sell vs We pay — never mixed
Live tools label customer-facing sell prices and what you pay to buy. The AI is instructed not to swap sides or invent a number when the tool does not have one.
Not “smart phone menu.” Your shop’s front desk — always on.
Button menus frustrate callers and still dump everything on you. SpotPro AI Call Attendant is different: trained on your hours, do-not-buy list, policies, buy/sell tools, and inventory channels — and numismatic enough to talk sense without treating every modern clad piece like a key date.
When the call is serious — large sale, estate, eyes-on judgment — the AI confirms they want a person and hands off to your staff line. Choose fast live connect or optional brief-staff-first (short summary; staff accepts or declines while the caller stays with the AI if you are tied up).
- Multi-caller — private sessions, not one shared line.
- Phone + website chat — same agent, same rules, same live prices.
- Staff takeover on chat + hand back to AI when done.
- Leads & SMS links — capture callbacks; text product short links after consent.
- Hard caps so AI minutes stay predictable.
What you get
Phone, chat, rules, and staff tools in one premium add-on.
Phone AI
Hosted local number, natural voice, hours & vacation override, warm staff transfer when they ask for a person.
Multi-caller ready
Several people can call at once — private conversations, not a hard busy signal.
Website chat widget
Embed bubble: welcome text, agent & staff avatars, live takeover, canned replies, desktop alerts, chat bell.
Store & auction links
POS stock, ExtraCoins, live CDX lots. Chat pastes URLs; phone can SMS a short link after consent.
Transcripts & summaries
Optional email and SMS after-call summaries so staff see what was asked without listening to every minute.
Live chat console
Monitor AI threads, take over, send links/images, canned replies, hand back to the agent by name.
Visitor memory
Optional remember returning chatters/callers for friendlier greetings within your window.
Package hard caps
Chat, Starter (~30 min), Pro, Unlimited — usage meters and caps so costs do not run wild.
Inside SpotPro AI Call Attendant
Configuration, packages, shop knowledge, and the chat your visitors use.
Overview — protect counter time; answer with live buy & sell tools, not generic voicemail.
Packages — Chat from $29/mo, Starter phone + chat ~30 minutes, Pro, Unlimited — hard caps included.
Website chat embed — one script before </body>, live preview, launcher branding.
Chat settings — welcome message, remember visitors, staff photo, colors, Try the chat.
Shop knowledge — FAQ, personality, items we do not buy, email/SMS call summaries.
Visitor experience — floating bubble (demo Liberty is bottom-left on this page).
Built for coin & bullion dealers
- We sell vs We pay — never mixed buy/sell confusion
- Items we do not buy — hard no’s callers hear the first time
- Live boards, ExtraCoins store, and CDX lots you already run
- Stock + sell price in seconds — faster than hunting case, 2×2, or safe
- Screens routine calls so the floor can finish the deal in progress
- Multiple simultaneous callers — full conversations, not a busy signal
- Hours + vacation override for nights, shows, and travel days
- Live chat takeover, canned replies, links & image URLs
- Package math that beats hiring a dedicated phone person for the same questions
Premium add-on: Configuration → AI Call Attendant.
Try the live chat demo
Live · LibertySame embed shops copy from SpotPro — on this page the demo is The Coin Shop / Liberty (launcher bottom left so it does not stack on other widgets).
- Open the bubble and ask hours, buy/sell style questions, or “do you buy …?”
- Enable website chat on a Chat or voice package in your account
- Set welcome text, avatars, and items we do not buy
- Paste the script before
</body>on your shop site
Also on Website Widgets with price tables and metal charts. Staff monitor: Live website chats in SpotPro.
FAQ
Prices, do-not-buy rules, multi-caller, chat takeover, and setup.
Let the counter stay the priority
Sharp answers on routine rings — including what you will not buy. Keep your best attention for the people standing in your shop. AI Call Attendant works while you sell, while you buy, while you are at a show — and while you sleep.
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