AI phone
Answer common metal and hours questions after hours or on overflow lines.
Add-on · not in base plan
Phone and chat that know your prices
Optional add-on. Answers common calls and website chat with your real buy and sell prices, hours, and links to stock — not a dead phone tree that cannot say what you pay for silver.
AI Call Attendant is billed separately from the main SpotPro plan. Packages range from website chat-only up through heavier phone use (public marketing often lists tiers such as chat-only, Starter, Pro, and Unlimited — confirm current packages and pricing in Configuration → AI Call Attendant).
When set up, the attendant can use your live shop prices, answer hours and location questions, point people at inventory links on ExtraCoins or auction, and let staff take over live website chats with canned replies. Voice packages can provision a SpotPro-hosted local AI number (often preferring your area code).
Product-link and some transactional SMS may use SpotPro’s platform messaging number for compliance, which is different from your Twilio marketing number. Read the package details before you point Google Business or the main hunt line at the AI DID.
At a glance
What this part of SpotPro is for — in plain English.
Uses your live shop prices when configured
Website chat with staff takeover and canned replies
Packages from chat-only to multi-caller phone
Optional local AI phone number
Inventory / product link awareness
Billed separate from $69 SpotPro
Not a replacement for the register or buy desk
Config and transcripts under members
Core tools
Built into the product — not optional add-ons you buy later.
Website chat
On-site chat widget with branding, welcome text, and human takeover.
Inventory links
Send product links when the conversation is about stock.
Live chats console
Watch AI chats and jump in as staff when needed.
Config & billing
Packages, phone setup, and widget embed under AI Call Attendant.
Shop knowledge
Trained on SpotPro product facts plus your prices and profile when connected.
What it looks like
Real screens from a live shop account — not mockups.
How it works day to day
The details you need before you try it on the counter.
What it is good at
After-hours “what do you pay for silver?”, “are you open Saturday?”, “do you buy scrap?”, and “where are you located?” — the calls that interrupt dinner but should not require a full buy ticket. Website chat covers the same ground for people already on your site.
With inventory search enabled for your package, it can point shoppers at live stock links instead of saying “call the shop.” Staff takeover lets a human finish a deal without making the customer start over.
What it is not
It is not Sales Checkout or NumisNexus. It will not weigh scrap, authenticate a coin under a loupe, or wire six figures without a human. Complex negotiations, wire instructions, and anything that needs judgment stay with your team.
It is also not the free Spot marketing chat on spotpro.us (that is a sales copilot for the product). Dealer AI Call Attendant is your shop’s phone/chat — separate product, separate bill.
Setup overview
Subscribe to a package in Configuration → AI Call Attendant, complete phone and/or chat setup, embed the website widget if you use chat, and test with real hours and price questions. Point forwarding carefully — only send traffic you want the AI to answer.
Common questions
Short answers dealers ask before they try this on the floor.
Is AI included in the main SpotPro price?
No. AI Call Attendant is a separate subscription. Base SpotPro covers POS and multi-channel selling without requiring AI.
Can two people call at once?
Higher packages support concurrent callers. Check the package table in config for simultaneous call limits before you advertise the AI number as the main line.
Will it invent prices?
It is wired to use your live SpotPro buy/sell context when set up correctly. Always keep Company Profile, boards, and inventory current — garbage in, garbage out.
Related
Stay on the new site while you review neighboring tools.
Ready to try SpotPro?
Free for 7 days. Point of sale first — online store, wholesale, and auction when you need them. Main plan is about $69/mo or $690/yr after trial.