AI phone attendant
Field calls all day — common metal questions, hours, messages, overflow so staff stay on the floor.
Add-on · all day · not in base plan
Phone and chat that know your prices
Optional add-on that runs all day, every day — not an after-hours-only gimmick. AI phone fields calls, takes messages, and answers common questions. Website chat directs people to visit and explains your shop, coins, what you buy, and what you don’t — with your real prices and stock context.
AI Call Attendant is billed separately from the main SpotPro plan. Packages range from website chat-only up through heavier phone use (public marketing often lists tiers such as chat-only, Starter, Pro, and Unlimited — confirm current packages and pricing in Configuration → AI Call Attendant).
When set up, the phone attendant and website chat use your live shop prices, hours, and location; point people at inventory links on ExtraCoins or auction; take messages so the counter is not interrupted; and let staff take over live website chats with canned replies. Voice packages can provision a SpotPro-hosted local AI number (often preferring your area code).
Product-link and some transactional SMS may use SpotPro’s platform messaging number for compliance, which is different from your Twilio marketing number. Read the package details before you point Google Business or the main hunt line at the AI DID.
At a glance
What this part of SpotPro is for — in plain English.
All-day service — open hours and overflow, not only nights
Uses your live shop prices when configured
Phone: field calls, take messages, answer common questions
Website chat: visit prompts, shop & coin education, buy / don’t-buy
Staff takeover and canned replies on chat
Packages from chat-only to multi-caller phone
Optional local AI phone number
Billed separate from SpotPro (intro $69/mo)
Not a replacement for the register or buy desk
Core tools
Built into the product — not optional add-ons you buy later.
Website chat
On-site chat: send people in, explain what you buy and don’t, with human takeover when needed.
Inventory links
Send product links when the conversation is about stock.
Live chats console
Watch AI chats and jump in as staff when needed.
Config & billing
Packages, phone setup, and widget embed under AI Call Attendant.
Shop knowledge
Trained on SpotPro product facts plus your prices and profile when connected.
What it looks like
Real screens from a live shop account — not mockups.
How it works day to day
The details you need before you try it on the counter.
AI phone attendant
Optional phone AI that runs all day — not only after hours. Fields calls, takes messages, and answers common questions with your live prices, hours, and stock context so the counter stays free. Multiple callers can speak with the AI at once (each call is a private session). Packages differ on included minutes and hard caps — check your meters before advertising the AI number as the main line.
Website chat AI
Optional chat on your site, working around the clock. Directs people to come in, explains your shop and coins, what you buy — even what you don’t. Staff can take over live with canned replies. Embed the widget from AI Call Attendant config.
What it is good at
All day: “what do you pay for silver?”, “are you open Saturday?”, “do you buy scrap?”, “where are you located?”, and “do you buy [this]?” — the calls that interrupt the counter and should not require a full buy ticket. Website chat covers the same ground for people already on your site.
With inventory search enabled for your package, it can point shoppers at live stock links instead of saying “call the shop.” Staff takeover lets a human finish a deal without making the customer start over.
What it is not
It is not Sales Checkout or NumisNexus. It will not weigh scrap, authenticate a coin under a loupe, or wire six figures without a human. Complex negotiations, wire instructions, and anything that needs judgment stay with your team.
It is also not the free Spot marketing chat on spotpro.us (that is a sales copilot for the product). Dealer AI Call Attendant is your shop’s phone/chat — separate product, separate bill.
Setup overview
Subscribe to a package in Configuration → AI Call Attendant, complete phone and/or chat setup, embed the website widget if you use chat, and test with real hours and price questions. Point forwarding carefully — only send traffic you want the AI to answer.
Common questions
Short answers dealers ask before they try this on the floor.
Is AI included in the main SpotPro price?
No. AI Call Attendant is a separate subscription. Base SpotPro covers POS and multi-channel selling without requiring AI.
Can two people call at once?
Yes. On voice packages (Starter, Pro, Unlimited), more than one person can talk to the AI at the same time. Each call is its own private session — own greeting, live prices, inventory search, staff transfer, and transcript. It is not a single shared “one line at a time” queue. Website chat is separate too. What packages differ on is included minutes and hard caps (usage), not “only one concurrent caller.” Check Configuration → AI Call Attendant for your package meters and caps before you advertise the AI number as the main line.
Will it invent prices?
It is wired to use your live SpotPro buy/sell context when set up correctly. Always keep Company Profile, boards, and inventory current — garbage in, garbage out.
Related
Stay on the new site while you review neighboring tools.
Ready to try SpotPro?
Free for 7 days. Point of sale first — online store, wholesale, and auction when you need them. Introductory plan $69/mo or $690/yr after trial — lock in for life when you sign up. Cancel anytime. Future new-customer rate $149/mo or $1,490/yr.