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AI Call Attendant

AI that knows your SpotPro prices

Not a generic chatbot. SpotPro AI Call Attendant answers the shop phone and website chat with live buy/sell prices, real inventory, ExtraCoins links, and CDX auction lots — then hands off to staff when a human is needed. Multiple callers at once? Each gets their own full AI conversation — not a single shared line that puts everyone on hold.

Open in SpotPro Help Center guide

Phone AI

Hosted local number, natural voice, hours (with vacation override), staff transfer with a brief SMS/email to the floor.

Multi-caller ready

Two (or more) people can call at once — each gets a private AI session with its own greeting, tools, and transfer. Keep answering while you are busy at the counter.

Website chat

Embeddable widget, separate welcome from phone greeting, avatars, live takeover console, canned replies, desktop alerts.

Store & auction links

Finds POS stock, ExtraCoins listings, and live CDX lots. Chat pastes URLs; phone can text a short link after consent.

Built for coin & bullion dealers

  • We sell vs We pay discipline — not mixed buy/sell confusion
  • Same live tools as your counter boards and ExtraCoins store
  • Multiple simultaneous callers — each gets a full AI conversation, not a busy signal
  • Packages: Chat-only, Starter (~30 voice minutes), Pro, Unlimited
  • Hard caps so AI usage does not run away
  • Lead capture for bring-it-in / callback (not a hard inventory hold)

Premium add-on — available to every SpotPro member under Configuration → AI Call Attendant.

How to get started

  1. Log in to SpotPro → Configuration → AI Call Attendant
  2. Choose a package and complete Stripe Checkout
  3. Voice plans provision a local AI number when available
  4. Paste the website embed on your shop or ExtraCoins pages
  5. Open Live website chats when you want to take over

FAQ

A premium add-on that answers your shop phone and website chat using live SpotPro buy/sell prices, inventory, ExtraCoins store listings, and CDX Auction lots. Staff can take over website chats and receive transfer briefs on phone handoffs.

No. It is a paid add-on (Chat, Starter, Pro, or Unlimited) via Stripe. Core POS, ExtraCoins, CDX wholesale, and SMS tools remain in the main subscription. Hard usage caps protect against runaway AI minutes.

Both get answered. SpotPro AI Call Attendant is not a single shared “one call at a time” line — each caller gets their own full AI conversation (greeting, prices, inventory help, transfer). Busy shops can keep taking calls while you are with a customer at the counter. Minutes still count toward your package; hard caps protect against runaway usage.

Yes. It pulls the same live SpotPro price APIs as your buy/sell boards and is instructed to label We sell (customer pays) vs We pay (you buy from the customer).

Yes. It searches in-store POS, ExtraCoins listings, and live CDX lots. Chat pastes URLs; phone can text a short spotpro.us link after the caller confirms their mobile number.

In the members area: Configuration → Live website chats (or the header chat bell). Select the conversation and Take over. Desktop browser alerts are available on that page.

Configure AI Call Attendant All help articles