Trust & status

What matters when you put inventory, customers, and daily sales on a platform — live status, backups, your data, and metal prices. No vanity metrics.

All systems normal Checked 5:12 PM UTC · refreshes about every 2 minutes
Host continuous uptime
151 days, 15 hr
Since last reboot (planned reboots reset this)
Spot feed (live)
2.1 min
Since last successful metal price update
Spot samples · 7 days
99.95%
5-minute slots with a price (excl. scheduled maintenance)
Spot samples · 30 days
99.99%
Same method · planned maintenance windows excluded

Live components

Platform online SpotPro members area, channels, and public sites are served from this host (continuous uptime 151 days, 15 hr).
Spot prices healthy Primary market feed updating normally (about every 5 minutes). Backup API is ready if needed.
Backups healthy Daily backups + offsite storage healthy. Latest local snapshot about 7.1 hours old.

Your data

You can leave with your data

Members can download an Export my business pack anytime: inventory, sales, customers, media list, and optional photos (size-capped). Accounting-oriented CSVs live under POS Reports. That is the practical answer to “what if we switch tools in five years?”

  • Path in members: Reports → Export my business
  • Formats: CSV (+ photos folder when selected)

Backups

Automated daily full-account backups, with an offsite copy separate from the live host. We monitor backup freshness and alert ourselves if something looks wrong. We practice restoring the database so recovery is not a theory.

  • Typical recovery point: up to about 24 hours (last good nightly backup)
  • Database restore on our side is measured in minutes on this host; standing up a brand-new machine after total host loss takes longer (hours, first time)

Metal prices

Primary + backup feeds

Live gold, silver, platinum, and palladium for POS, scrap, boards, and spot-linked storefront pricing come from a primary market feed, with an automatic backup API if the primary is unavailable. A watchdog watches freshness and alerts us. If both sources fail, bullion safety paths can pause automated web pricing so you do not sell at a broken number.

Security (practical)

  • Optional two-step verification (authenticator app) for the dealer login — Configuration → Two-step verification
  • Staff PINs at the counter for attribution and control
  • Inventory change history on each item (who changed quantity, cost, price, etc.)
  • Card payments use your merchant processor (or Stripe for SpotPro subscription billing) — we are not asking you to vault full card numbers in SpotPro
  • HTTPS on public sites

How to read the uptimes

Host continuous uptime is how long this server has run without a reboot. Planned maintenance that reboots the host resets that number; we do not pad a yearly % by ignoring those reboots.

Spot sample % is how often we successfully recorded metal prices in each 5-minute window. If we ever schedule feed or host work, those windows can be listed as maintenance so they do not look like a mystery outage.

Questions? Contact us · Help: docs.spotpro.us